Petco was relying on newly-hired store personnel and in-house coordinators to install and supervise the installation of new store fixtures at 50-100 locations each year.
While successful, this method required the hiring of 15 to 18 store employees. The installation process was lengthy, often extending the time needed between the building takeover and soft opening. Sometimes, employees could not deliver the highest level of quality or assemble fixtures to manufacturer specifications. When problems arose, the company then had to rely on employees or hire a third party to make the necessary repairs. Occasionally this process wasn’t complete until after the store was open for business.
Merchco personnel offered consistency, which ultimately led to improved efficiency and a reduction in store opening costs.
Merchco partnered with the retailer to modify delivery schedules and provide phased deliveries. Merchco also established a team of salaried installers who were dedicated to the account, making it possible to execute the entire installation process in two and a half days. This included the installation of all graphical elements, animal habitats, mill-work and accessories for the office, restroom and break area. In addition, Merchco offers a limited one-year warranty on all items it installs, eliminating costly repairs for the retailers.
Highlights
Retail Solutions
Merchco provides retail professionals with high quality, cost-effective solutions designed around the individual needs of the client.
Installation Services
Merchco Services provides complete interior buildout solutions for remodels and renovations by taking ownership of the associated trade work. We execute a remodel that is driven by customer service and sale from a retail operator’s perspective, not your typical General Contractor’s point of view.
Construction Management
Merchco is a preferred installation company for a number of products and product manufacturers. We utilize an industry-leading training program that ensures every retailer installs your products correctly the first time, and in a way that represents your company and product standards.
HEADQUARTERS
140 Heimer Road, Suite 500 San Antonio, Texas 78232
Office 1.888.879.8813 | Fax 800.807.0147