CASE STUDY

Petco

THE PROBLEM

Petco was relying on newly-hired store personnel and in-house coordinators to install and supervise the installation of new store fixtures at 50-100 locations each year.

While successful, this method required the hiring of 15 to 18 store employees. The installation process was lengthy, often extending the time needed between the building takeover and soft opening. Sometimes, employees could not deliver the highest level of quality or assemble fixtures to manufacturer specifications. When problems arose, the company then had to rely on employees or hire a third party to make the necessary repairs. Occasionally this process wasn’t complete until after the store was open for business.

Merchco personnel offered consistency, which ultimately led to improved efficiency and a reduction in store opening costs.

THE SOLUTION

Merchco partnered with the retailer to modify delivery schedules and provide phased deliveries. Merchco also established a team of salaried installers who were dedicated to the account, making it possible to execute the entire installation process in two and a half days. This included the installation of all graphical elements, animal habitats, mill-work and accessories for the office, restroom and break area. In addition, Merchco offers a limited one-year warranty on all items it installs, eliminating costly repairs for the retailers.

Highlights

Store employees, hired after the installation process, could immediately focus their efforts on planogram implementation and the process of stocking the shelves. In many instances, stores were able to plan for a much earlier soft opening.
Complaints about improper fixture installation were virtually eliminated. When an issue did arise, Merchco was able to address the issue within 48 hours.

THE RESULTS

Merchco has provided service to this retailer since 1997.

Reduced length of project times for both new stores and remodels.

History of reduced pricing even through scope has increased.

Executed a 120 store remodel program in four months.

Fixture installation, graphics and décor installation in over 1100 store locations.

Logistics coordination for multiple locations with off-site storage needs.

Nationwide coverage including Alaska and Hawaii

Merchco provides the Project Coordinator to supervise the retailers employees in remodel locations.

WHAT WE DO BEST

Retail Solutions

High Quality, Cost-
Effective Solutions

Merchco provides retail professionals with high quality, cost-effective solutions designed around the individual needs of the client.

Interior Buildout
Trade Management
Site Survey

Installation Services

Complete Interior
Buildout Solutions

Merchco Services provides complete interior buildout solutions for remodels and renovations by taking ownership of the associated trade work. We execute a remodel that is driven by customer service and sale from a retail operator’s perspective, not your typical General Contractor’s point of view.

Interior Buildout
Trade Management
Site Survey

Construction Management

Industry-Leading
Installation

Merchco is a preferred installation company for a number of products and product manufacturers. We utilize an industry-leading training program that ensures every retailer installs your products correctly the first time, and in a way that represents your company and product standards.

Interior Buildout
Trade Management
Site Survey

Petco

THE RESULTS

WHAT WE DO BEST

High Quality, Cost-Effective Solutions

Complete Interior Buildout Solutions

Industry-Leading Installation

High Quality, Cost-
Effective Solutions

Complete Interior
Buildout Solutions

Industry-Leading
Installation